Agency Ordering Guide
About the Ordering Guide
All items are subject to availability. Items may be removed from your order if they are spoiled, damaged, or ordered incorrectly. Questions? Please reach out to your Regional Manager.
When you place an order on Agency Express, please refer to the following fields to make sure you know you are ordering correctly: Item Description, Unit of Measurement (UOM), and Pack Size
Terms and Definitions
UOM Definitions
| UOM (United of Measure) | Definition |
|---|---|
| Case | Box containing individual units (for some produce the “case” may actually be a mesh bag containing a poundage amount rather than a set number of units.) Order by the number of cases you would like to receive. |
| LB | Order by the pound, some items have poundage minimums or increments in the item description. If you order below the minimum the item may be zeroed on your order. |
Pack Size Definitions
| Pack Size | Definition |
|---|---|
| Bulk by the Pound | Loose contents, such as loose watermelons |
| Tote | See “What is a tote” below |
| Various | No set amount |
| OZ, Count, Lbs., etc. | The number of units per case (see examples section) |
Totes
- A large cardboard box on a pallet (see picture)
- UOM will be “LBS” but you will need to order by the increment listed in the item description, the pack size will be “TOTE”
- Items that come in totes, such as 00701, are usually “ASSORTED” meaning that they are random items loose in the tote.
- If you order a tote you are expected to receive the full tote, partial returns are not accepted
Item Minimums
- If a description lists a minimum and you order less than the minimum amount the item will be removed from your order.
- Items ordered by the pound, such as produce, may be removed when you order fewer than 10 lbs. If it is not possible to pick an amount that small (EX: if you order 5 lbs. of watermelon, and one melon weighs more than 5 lbs., the item may be removed.)
Reading the Ordering Page
Below are several examples of the ordering page on Agency Express along with explanations on how to read each example. You can also find information on specific items such as Bread and Pastries and Pet Food.
Example One: Rice Crispies Cereal
In this example, the Unit of Measurement (UOM) is by the case. Under Pack Size, it tells us that 1 case of cereal = 10 bags, with each bag weighing 17.63 ounces.
Example Two: Assorted Bottled Water
In this example, the Unit of Measurement (UOM) is by the pound (lbs.). One tote = 900 lbs. and you must order in 900 lb. increments.
Example Three: Apples
In this example, the Unit of Measurement (UOM) is by the case. One case = 1 box of 38 apples.
Example Four: Assorted Frozen Food
In this example, the Unit of Measurement (UOM) is by the pound (lbs.). Because there is no limit, agencies can order by the pound based on the amount of assorted frozen food you want to receive. Please note: Orders of less than 10 lbs may not be honored depending on the types of items available.
Ordering Bread and Pastries
When ordering bread and pastries (items 00201P and 00202P), please always use the following poundage increments. See the photos below for examples.
NOTE: Bread and pastries are only to order on Agency Express for delivery orders. For pick up orders, bread and pastries are available as a la carte items. Bread or pastries ordered for pick-up will be removed from the order.
Bread and Pastry Guidelines
| Poundage Amount | Approximate Value |
|---|---|
| 10 lbs. | 1 Banana Box |
| 250 Lbs. | Full Tote |
* You may also order in increments of the above amounts, such as 30 lbs. (approximately 3 banana boxes) or 500 lbs. (approximately 2 full totes).
Example: Enter 20 in the order quantity box for item 00201 and you will receive about 2 banana boxes of assorted bread products.
Ordering Pet Food
When we have pet food available, it will appear on the shopping list at item 00699. Please always order in the following poundage increments:
Pet Food Guidelines
| Poundage Amount | Approximate Value |
|---|---|
| 20 lbs. | 1 bag |
| 125 lbs. | 1/4 Tote |
| 250 lbs. | 1/2 Tote |
| 500 lbs. | Full Tote |
* You may also order in increments of the above amounts, such as 60 lbs. (approximately 3 bags)
