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Shopper Etiquette and Guidelines

1. Sign in and out of the Distribution Center.
Please sign in as soon as you enter the distribution center. Please make sure to sign out prior to leaving the distribution center so we have an idea of who is still in the building.
2. Please remember to bring your badge.
The badges are intended to identify who you are and what role you have at your agency. It is important to make sure you have the correct badge to help the volunteers identify who has been trained on safety on the shopping floor. If you forget your badge, the volunteers will assist you in getting a temporary badge while signing in. Please make sure to turn in all temporary badges when you sign out.
3. Please be on time.
We know that life and schedules can be challenging sometimes. We realize that some days you may be late or may not be able to make your appointment. If this is the case, please call Steve, Tabi, or Stasia.
4. Communicate with your shoppers.
If you are placing an order for your shoppers, please provide them a copy of their appointment information so that they can arrive at the specified time and have an idea of what they are picking up.
5. Helpers are helpers, not additional shoppers.
Helpers are only allowed to move the product and help load it. Please remember this is for everyone’s safety and to ensure we are running the shopping area in the most efficient way possible. Thanks for helping us in this way by having shoppers shop and helpers help.
6. Let’s all get along.
Lately we’ve had a few instances of shoppers not working well with other shoppers or our Care and Share volunteers. We know that the work you do can be stressful. We are here to support you! Let’s do our best to treat one another how we would like to be treated.
7. Take less. Give more. Share.
Please remember the amount of food we have to offer is limited, and that every agency needs this food. We try very hard to provide variety and enough food for everyone, but supplies are not unlimited. If one agency takes more than their fair share, someone will go hungry somewhere else. No one wants that to happen so please, please share with your other partner agencies.
8. Tell us what you think.
We want to hear from you. If you have a concern or question while shopping, please let us know. Most issues are best handled at the time they come up . Please provide feedback to Scott, Steve, Tabi, or Stasia.
9. Order-only pickups
If you are picking up an order and not intending to shop, you can go immediately to the volunteers and let them plan for the pickup. Thanks for being patient while our staff finish up with other agencies who may have been ahead in line.
10. Let’s Recycle
You are welcome to bring your cardboard boxes back to Care and Share. We will recycle them for you! Soft plastics too. It’s helpful for us if you breakdown your boxes and have the banana boxes with lids and bottoms.
11. Please make sure the refrigerator door is closed.
The refrigerator door is very heavy and sometimes it does not get shut all the way. If you are having any issues shutting the refrigerator door, feel free to ask a volunteer or staff person to help you close the door.




MyPlate is a tool we can use to ensure we are eating a well-balanced diet and getting all the nutrients we need. It encourages us to eat a variety of foods while limiting those high in saturated fat, added sugars, and sodium. It also emphasizes making small changes, which has been shown to be more effective in changing health behavior. MyPlate consists of five food groups – Fruits, Vegetables, Grains, Protein, and Dairy.

  • Fruits – eat whole fruits more often than fruit juices for fiber
  • Vegetables – eat a wide variety of colored vegetables to get all the necessary vitamins and minerals
  • Grains – choose whole grains at least half the time to get enough fiber and B vitamins
  • Dairy – choose lower-fat yogurt, milk, and cheese
  • Protein – vary your proteins to reduce saturated fat consumption by including seafood, chicken, and plant-based proteins such as beans or tofu

MyPlate can be used in pantries to encourage the neighbors you serve to make healthier choices by considering all the different foods they need to be well-nourished. Ideas for incorporating MyPlate into your pantry include posting signage to point out food groups and encourage building balanced meals by including foods from all groups. These resources can be found in our upcoming Healthy Pantry Toolkit.

More information on MyPlate can be found at